With offshore sailing training continuing monthly since inception, our Customer Satisfaction Surveys (informed by our balanced scorecard approach) still boasts an overall CSAT score of 97% as at time of this post. Customers evaluate (a) their experience with us, (b) our internal process efiiciency, (c) learning and growth, and (d) financial value of our services. At 97%, this explains why `word of mouth’ advertising remains one of our strongest assets. Thanks again to all our amazing past students for flying the flag as you sail the seas and the oceans of the world!
Below are some snippets of the types of reviews we receive:
# The instructors are patient and always try to help you understand something you might be taking time to get used to/learn as the course goes on. They will never leave you feeling as if you’ve made a mistake in regards of taking the course.
# The instructors were not only knowledgeable but eager to teach which made the learning experience so much better. The equipment was all well maintained and up to date. Very welcoming and informative.
# Our experience at Southern Yachting Academy in Knysna was nothing short of exceptional. Under the expert guidance of Mark & Ben, the practical and theoretical instruction we received was delivered with a level of professionalism and depth that truly set the standard. Mark’s extensive knowledge of both the Knysna lagoon and the challenging waters beyond the Heads enriched every aspect of our training.
Beyond the technical skills, he fostered a strong spirit of camaraderie and teamwork, which not only enhanced our learning but also made the experience thoroughly enjoyable. We came away not only with our Day Skipper certifications but also with lasting friendships and unforgettable memories. Southern Yachting Academy is a standout choice for anyone serious about learning to sail with confidence and competence.
# Mix of theory and practical is very effective.
# Direct approach with plenty of support.